What customers ask us most.

All our diamonds are certified by one of the following labs: GIA, IGI, HRD, GCAL, AGS, or EGL.

Yes, we offer both. When you run your diamond search, just select Natural or Lab-Grown from the filters panel.

From the diamond's detail page, you can download its certificate in PDF format, giving you a reliable reference for its exact specifications.

Yes. Send us your specifications and we'll do our best to find a diamond that matches your requirements.

Yes, almost all of our rings can be adjusted to accommodate any diamond shape.

A custom ring typically takes 3 to 4 weeks to make.

No. Ordering the diamond is the first step — once the order is confirmed, we start the ring's design and manufacturing while we wait for the diamond to arrive, so the two run in parallel.

Yes, almost all our rings can be made in 14K or 18K yellow, white, or rose gold, as well as Platinum.

Yes, every ring order can be customized to your exact requirements.

Yes, we provide a 3D render for every ring order for your approval before manufacturing begins.

Minor design revisions are welcome as many times as needed to get the result you expect. Major revisions — a completely different style or set of requirements — are also possible, but may involve additional costs.

Yes. Resizing is available for a small fee, and we offer a warranty covering manufacturing defects.

Every ring project is priced individually, taking into account the design, the cost of materials and the labor involved. Once your design is approved, we will gladly provide an estimate.

Yes, you're welcome to provide your own center stone.

Yes. Retailers often provide a starting sketch or inspiration, and we then execute the design while respecting its spirit.

Shortlisting saves a stone for your reference. Placing a hold takes it off the market for 24 hours against your account.

A hold lasts a maximum of 24 hours. If the diamond is still available after that, you can request another 24-hour hold. You can track all your holds from your account page.

Once your hold request is confirmed, that diamond can't be sold until the hold expires. A shortlisted diamond, however, isn't reserved — it stays on the market and can be sold to someone else. You can track your shortlisted and held diamonds from your account page.

You'll receive a hold confirmation email. Reply to it with your order confirmation, and we'll send you an invoice. A deposit is required to complete the order.

A 50% deposit is required to complete an order.

We accept e-transfers and bank wire transfers only.

No. Diamond sales are final, non-returnable, and non-refundable. It's important to carefully verify the diamond's specs before buying — our team is happy to help you choose the diamond that suits you best.

Yes, you can have up to 3 open holds at a time.

It takes up to 10 business days to receive your diamond after payment.

No, we currently serve the Canadian market only.

Yes, all shipments are insured. We ship with FedEx or Purolator.

No, we don't offer memo terms. All diamond sales are final.

Once you place a hold or send a request on a stone, we receive it and send you an invoice. You can then pay by e-transfer or bank wire transfer.

You have 24 hours to pay the invoice. That's how long we can hold the diamond for you.

We'll send you an email to confirm the diamond you've picked. We then hold it for you for 24 hours, which gives you enough time to complete your payment.

Anyone can open an account with Xact3D. Jewelry professionals and trade jewelers must provide their business number to access our preferential pricing.

All our prices are in Canadian dollars. Sales taxes are not included.

Yes. Anyone can register, and what you can do depends on your account type:

• Jewelry professionals get preferential pricing and can place a hold on a diamond directly.
• Regular accounts see retail prices and can't place a hold, but can send a request to buy a diamond. Our team then handles the hold for you.

When you register or update your account, select the Wholesale account type and enter your business number (BN). Your account will switch to professional status once it's approved.